Disclosure Statement

Central Mortgage and Insurance Limited FSP1005715 holds a Financial Advice Provider licence issued by the Financial Markets Authority. This information is available free of charge on this page or on request.

This information helps you decide whether we are the right people to advise you. It is available free of charge on this page, and we will give you a copy on request.

Licensing information

Central Mortgage and Insurance Limited (FSP1005715) holds a licence issued by the Financial Markets Authority to provide financial advice.

How to contact us

Your financial advice provider

Central Mortgage and Insurance Limited is the Financial Advice Provider.

Phone: +64 21 808 203
Email: tracey@centralcmi.co.nz
Address: 18 Huia Street, Taupo 3330
Website: centralmortgageandinsurance.co.nz

Your adviser

I provide financial advice on lending, risk insurance (personal and business) and KiwiSaver.

Name: Tracey Douglas
FSP: 622929
Phone: 021 808 203
Email: tracey@centralcmi.co.nz

Nature and scope of our advice

We give advice on:

Mortgages and personal lending, including how much you can afford to borrow, choosing the right lender, and structuring your loan and repayments.
Restructuring and refixing your existing lending.
Personal risk insurance, including health insurance.
Business risk insurance, including key person, shareholder protection, and business overheads or expenses cover.
ACC advice.
KiwiSaver advice.

Lending products: Mortgages · Personal loans · Top-ups · Fixed rate rollovers · Debt consolidation · Business loans

Insurance products: Life · Trauma · Total and permanent disability · Income protection · Mortgage and household expenses cover · Health and medical

KiwiSaver: Generate · Fisher Funds · Booster

Product providers we may recommend

Bank lenders: ANZ · ASB · BNZ · Kiwibank · SBS · Westpac · The Co-operative Bank

Non-bank lenders: AIA · ASAP · Avanti Finance · Basecorp Finance · Bizcap · CFML Loans · China Construction Bank · Cressida Capital · DBR Property Finance · Fico Finance · Finbase · First Mortgage Trust · Funding Partners · General Finance · Get Capital · Go Lend · Gold Band Finance · Heartland Bank · ICBC · Liberty Finance · Link Home Loans · Metro Finance · Momentum · Oxford Finance · Pallas Capital · Pioneer Finance · Property Funding · Prospa · Simplify · Southern Cross Partners · Strata Funding · Unity · XCEDA · Zagga

Insurers: AIA · Asteron Life · Chubb · Fidelity Life · nib · Partners Life

KiwiSaver: Generate · Fisher Funds · Booster

Fees and expenses

In most cases you will not pay us a fee. We are usually paid by commission from the lender or insurer whose product you take up. There are a few situations where a fee may apply:

Some providers do not pay commission. Where that is the case, we may charge a fee that fairly reflects the time taken to give you advice and obtain your approval. For mortgages, this fee can usually be added to your loan and paid when the loan is drawn down.
If we obtain an approval from a lender or insurer that does pay commission and you decide not to go ahead, we may charge a fee that fairly reflects the time taken.
For lending, if you take up a loan on our advice and then repay or refinance it within 28 months of drawdown without giving us the chance to help you refinance, we may charge a fee for the time taken to arrange the original loan.
For insurance, if you take up a policy on our advice and then cancel, amend or change it within 25 months of premium payments, we may charge a fee for the time taken to give you advice and obtain your approval.

Any fee will be discussed and agreed with you before we act on your advice. Where a fee is charged you will be invoiced, and payment is due within 14 days unless we agree otherwise.

Conflicts of interest and incentives

We receive commission from some of the lenders and insurers we recommend. For lending, the commission is based on the size of the loan and varies by lender. For insurance, it is based on the premium and varies by insurer. We will tell you the specific commission when we give you advice.

From time to time product providers may also reward us for the overall business we place with them, for example tickets to sports events, hampers, or other incentives.

To make sure we put your interests first, we follow an advice process that bases every recommendation on your goals and circumstances as you have described them to us. Our advisers complete regular training, including on managing conflicts of interest, and each adviser’s advice process is reviewed regularly for compliance.

If something goes wrong

If you are not satisfied with our service, please tell us. You can email tracey@centralcmi.co.nz, call +64 21 808 203, or write to us at 18 Huia Street, Taupo 3330.

We will consider your complaint and let you know how we intend to resolve it. We may contact you for more information. We aim to resolve complaints within 10 working days. If we cannot, we will contact you within that time to let you know we need longer. We will then contact you by phone or email to tell you whether we can resolve your complaint and how we propose to do so.

If we cannot resolve it: Financial Services Complaints Limited (FSCL)

If we cannot resolve your complaint, or you are not happy with how we propose to resolve it, you can contact FSCL, our external dispute resolution scheme. It is free, independent, and may be able to investigate or resolve your complaint.

Our duties to you

Central Mortgage & Insurance Limited, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013. We are required to:

give priority to your interests, by taking all reasonable steps to make sure our advice is not materially influenced by our own interests;
exercise care, diligence and skill in providing you with advice;
meet the standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services, which make sure we have the expertise to advise you; and
meet the standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services, which make sure we treat you fairly and give you suitable advice.

This is a summary of our duties only. For more information, contact us or visit the Financial Markets Authority website at fma.govt.nz.